Warranty Policy

We believe our products should last you a long time. All of our machines have a one-year product warranty and repair guarantee for household use, or 6 months for commercial use, valid from the date of purchase.

During this warranty or repair guarantee period, Cuppa will repair or replace any defective part at no fee. We reserve the right to make minor adjustments instead of replacing the product or accessory. Packaging and instructions will not be replaced.

Should your Cuppa product have a defect in product material or workmanship within the warranty or repair guarantee period, we will arrange to have your original product returned to the service center, evaluate it, and either deliver back an identical or comparable replacement to you or repair and replace defective parts and/or accessories. This warranty or guarantee does not cover the cost of transporting the unit to and from the service center.

Please note that warranty may be considered void due to the following circumstances:
- Unauthorized modification/alteration
- Defects or damage from improper and unauthorized operation or installation against what was prescribed in the product’s manual
- Damage by natural calamities
- Unauthorized repair/replacement of accessories/attachment

Please retain your warranty card (unique QR code) or order number for your warranty to be valid and for faster transaction.

Should your machine encounter any issues after your warranty has lapsed: coordinate with us via Facebook, Instagram, or our Contact Us page prior to sending the product/s over to our service center so we can discuss how we can proceed.